Privacy policy

We receive information you provide, information from services you choose to connect, content from public video sources you submit, and information generated when you use Karmo.

• Account information: your name, email, account identifier, sign-in information, account settings, and permissions granted to connected assistants.
• Creator preferences: your niche, audience, content angle, tone, goals, preferred calls to action, and other creative direction you provide.
• Submitted content: video links, source video and audio, spoken words, visible text and images, prompts, rewrite instructions, and relevant revision messages. Source content can include personal information about you and other people.
• Generated content: transcripts and timing, hooks and scores, summaries, creative explanations, templates, structure, visual descriptions, scripts, shot lists, captions, calls to action, duration estimates, revision replies, and saved versions.
• Payment and service records: your plan, subscription status, credit balance and transactions, billing contact information, payment and subscription references, payment amounts, currency, and payment-method metadata. Payment details are entered through a payment provider; Karmo does not collect full card numbers or security codes through its tools.
• Usage and device information: IP address, browser and device information, page visits, feature use, request times, processing status, errors, operation references, and service usage records. Referral pages, campaign labels, and clicks help us understand how people find and use Karmo.
• Communications: your contact details, support messages, feedback, and any information you choose to include when contacting us.

• Provide your account, process video requests, deliver transcripts and analyses, personalize scripts, and save or revise your work.
• Verify sign-in and assistant permissions, administer subscriptions and credits, reconcile payments, and answer support requests.
• Understand service usage and referrals, diagnose problems, manage processing costs, and improve reliability and the user experience.
• Detect misuse, enforce request limits and our terms, protect accounts, and meet legal, accounting, and security obligations.
• Enable the AI processing and potential model-training uses described in section 4.

Where a legal basis is required, we rely on performing our agreement with you, legitimate interests in operating and protecting the service, consent where required, and applicable legal obligations. We use information for the purposes described here and do not sell your personal information.

• AI service providers: receive the source media, prompts, creative preferences, relevant saved content, and instructions needed to produce or revise results. Their processing can include the model-training uses described below.
• Service providers: hosting, data storage, authentication, security, analytics, email, and support providers process the information needed to operate their part of Karmo.
• Payment providers: receive account and billing contact information, your selected plan, payment references, and available referral information to process payments and manage subscriptions. They also collect payment information directly.
• Connected assistants and source platforms: assistants receive the results you request; video platforms and media hosts receive requests for the public sources you ask us to process. See section 5 for the information exchanged with assistants.
• Legal and business recipients: information may be disclosed to comply with law, respond to lawful requests, investigate abuse, protect rights and safety, or complete a merger, acquisition, or other business transfer with appropriate safeguards.

Some providers process information on our behalf; others, including payment services and assistants you choose to use, also handle information under their own terms and privacy policies. We may also share information when you direct or authorize us to do so.

Comparison pages may contain labeled affiliate links. Following a link takes you to another service, which handles your visit under its own policy.

Karmo uses third-party AI services to analyze source content and generate results. Video analysis involves processing the source video and audio. Script generation uses the analysis and your creator preferences. Revisions also use your current script, new instructions, and relevant saved revision messages. Free transcription sends extracted audio for speech recognition.

Content you submit and outputs generated through Karmo may be used by our AI service providers to train, develop, or improve AI models and related services, depending on their terms and the settings that apply to processing. This can include prompts, source media, transcripts, creative instructions, and generated results. Providers may also retain and review inputs and outputs to detect abuse, improve quality, or meet legal requirements. Review may be automated or performed by authorized personnel.

Do not submit sensitive personal information, health records, government identifiers, payment card details, passwords, other secrets, or confidential material. Only submit content you have permission to process, including information about identifiable people.

You can choose not to submit content to AI features and contact support about available processing or deletion choices before submitting it. Disabling website analytics does not disable AI processing or provider training uses. Deletion of saved Karmo content does not necessarily remove copies held by providers or reverse model training already completed.

When you authorize an assistant, it can send the video link or saved analysis reference you select, together with task-specific instructions. Karmo uses those inputs and relevant saved account content to complete the request. We do not request your full assistant conversation, unrelated chats, private social messages, or access to private videos.

Results can include completion status, an error explanation, suggested next step, credit/refund status, and a support reference. Paid operations and saved-result behavior are explained in our credit terms. Tools do not intentionally return your sign-in secrets, billing details, or unrelated account records.

Your assistant receives the requested results, including any personal information present in source speech or a personalized script. It may retain those results under its own policies and your account settings. Revoking a connection stops future authorized access; it does not delete existing assistant conversations or copies already returned.

Essential storage supports sign-in, security, language preferences, privacy choices, and request limits. A pending video link may be remembered locally for up to 24 hours to carry your request into the workspace.

Optional analytics measure page visits, clicks, referral sources, transcript requests, processing outcomes, and account funnel steps. Analytics cookies have a 30-day lifetime and may be renewed on visits. First-touch referral information, including a landing page, referrer hostname, campaign labels, and capture time, is reused for up to 30 days and can be associated with your account and checkout. Signup, checkout, and confirmed payment records are also stored separately to administer and measure the service.

Submitted video links, transcript and script text, revision messages, email addresses, and sign-in secrets are not intentionally included in optional analytics events.

Free transcription does not require an account. We use a signed browser cookie and protected, hashed browser/network identifiers to enforce limits. These identifiers remain pseudonymous, rather than anonymous. The cookie lasts 30 days and is renewed on requests. Source and audio hashes help avoid repeated processing, and a cached public transcript may be reused for another request.

Retention depends on the information and its purpose. We consider service delivery, the sensitivity of the information, security needs, and applicable accounting, dispute, and legal requirements.

Information already held by an assistant, payment service, or source platform is also subject to that service’s retention practices. Contact support about the records involved in your request and any applicable deletion limits.

• Access, correction, and portability: view saved work and update your creator profile in your workspace. Contact support to request a copy, correction, or export of your information.
• Assistant permissions: revoke access in Connected assistants in your workspace, or disconnect Karmo in your assistant’s settings.
• Deletion: email support@trykarmo.com from your account email to request removal of specific content, attribution records, or your account. If your personal information appears in a public-video result, you can contact us without an account; provide the source link and enough detail to locate the information.
• Analytics choices: use the control above to disable future optional analytics and new browser attribution in this browser. We also honor Global Privacy Control and Do Not Track for optional analytics. Clearing site data removes local cookies and storage; previously saved server records require a separate request.
• Other privacy rights: depending on your location, you may be entitled to restrict or object to processing, withdraw consent, receive portable data, or complain to a data protection authority. Contact support to exercise applicable rights without discrimination.

We may verify ownership before releasing or deleting information. Please do not send passwords or identity documents in your initial request. We will explain applicable exceptions and respond within the time required by law. Withdrawing consent does not invalidate earlier lawful processing.

Blocking essential storage may affect sign-in or free-transcript features. Privacy requests, assistant disconnection, and subscription cancellation are separate actions; use Manage plan for billing changes.

We use reasonable technical and organizational safeguards, including encrypted connections, access controls, and verification of account and payment requests. No online service can guarantee absolute security. Contact support promptly about suspected unauthorized access.

Karmo and its providers may process information outside your country, including in the United States. These countries may have different privacy laws. Where required, we rely on applicable legal and contractual safeguards for international processing. Contact us for information relevant to your request.

Karmo is intended for people aged 18 or older. We do not knowingly collect personal information from children under 18. Contact support if you believe a child has provided information so we can investigate and remove it as appropriate.

We update this policy when our practices change and show the effective date above. Material changes will be communicated through the service or account email where required. For questions or privacy requests, contact support@trykarmo.com.